Company: CVS Health Location: La Habra, CA Career Level: Internship Industries: Retail, Wholesale, Apparel on company website Description Job Description GENERAL SUMMARY: Work as part of the Pharmacy Team to ensure that each customer has a superior shopping experience at CVS and to ensure customer satisfaction by serving each customer according to our company Values ESSENTIAL FUNCTION: Customer Service Greet each customer in a courteous and professional manner Assist all pharmacy and front store customers with their questions and concerns Request additional help when needed to maximize customer satisfaction Maintain customer/patient confidentiality according to HIPAA and company standards Answer telephone timely and with appropriate greeting Operations Comply with all federal and state laws, rules and regulations Comply with CVS policy and procedures at all times Adhere to CVS workflow and ensure quality assurance standards are maintained at all times Communicate and interact with all healthcare professionals to provide optimal care Access, input and retrieve information to/from the computer Resolve Third Party rejections and complete any manual claim forms Maintain prescription prioritization throughout prescription processing Process prescriptions o Including translation of SIG codes, product selection, counting and measuring drugs, capping and uncapping vials and bottles; labeling of prescriptions Perform all prescription pick-up procedures, in adherence of CVS policy and procedures o Complete Prescription Pick-Up Log, validate customer address o Make the Offer to Counsel and direct customer to Pharmacist (if necessary) Perform all register transactions, in adherence of CVS policy and procedures o This includes cash, check and charge transactions o Bag merchandise upon completion of sale Answer customer medical questions when appropriate Retrieve and file prescriptions appropriately according to State and Federal Law Assist Pharmacist with maintaining daily and weekly reports Communicate with Field Management and the Customer Support Center regarding any required reporting Participate in all required store operational meetings Maintain a clean, organized and professional pharmacy department, according to CVS standards Stand for extended periods of time Under Direct Supervision of Pharmacist Solicit information on a customers medical history to give appropriate medical advice Practice and develop duties performed by pharmacists when applicable and according to law Inventory Management Maintain in-stock by ensuring all inventory management policies and procedures are followed Utilize appropriate report(s) to maintain replenishment Pull outdated, damaged and recalled merchandise and prepare for return Assist with putting away drug orders (except CIIs) as permitted by law Human Resources Support scheduling activities according to the needs of the business and workflow model Coordinate/implement the training and development of Pharmacy Support Staff Complete all required training and compliance programs within designated timeframe MARGINAL FUNCTIONS: Assist front store operations when needed Communicate with field management and corporate any required reporting DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Pay Range The typical pay range for this role is: Minimum: 16.00 Maximum: 19.00 Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location. Required Qualifications Active California pharmacy intern license that is in good standing Not on the DEA Excluded Parties List Preferred Qualifications Currently enrolled in Pharm. D. degree program Education Currently enrolled in Pharm. D. degree program Business Overview At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. on company website