Description: The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 8,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and... Read More
The University of California, Merced, is the newest of the University of California system's 10 campuses and the first American research university built in the 21st century. With more than 8,000 undergraduate and graduate students, UC Merced offers an environment that combines a commitment to diversity, inclusion, collaboration and professional development. With bachelor's, master's and doctoral degree programs, strong research and academic partnerships, and community involvement, the UC Merced campus is continually evolving and requires talented, knowledgeable and dynamic educators, researchers, management and staff.
Ranked among the best public universities in the nation by U.S. News and World Report, UC Merced is uniquely equipped to provide educational opportunities for highly qualified students from the San Joaquin Valley and throughout California. The campus enjoys a special connection with nearby Yosemite National Park, is on the cutting edge of sustainability in construction and design, and supports the economic development of Merced and the region.
In Fall 2016, UC Merced broke ground on a $1.3 billion public-private partnership that is unprecedented in higher education. The Merced 2020 Project will nearly double the physical capacity of the campus by 2020, enhancing academic distinction, student success and research excellence. In 2018, UC Merced opened the Downtown Campus Center, a $33 million, three-story administrative building located in the heart of Merced.
Student Health Services (SHS) serves the campus by providing health promotion and medical services to all University of California, Merced students. Services are designed to enable students to get the most from their educational experience, minimizing the impact of illness, injury and emotional distress on their academic career.
Student Health Services provides a variety of medical services, which are similar to the outpatient care provided in a physicians’ group practice. These services include primary and urgent/acute care, evaluation and guidance for individual health problems, family planning services, public health prevention programs, and health education.
Reporting to the Clinical Operations Supervisor, the Medical Assistant performs a variety of clinical and receptionist support functions for Health Services, including rooming and taking patient vitals, point of care testing, phlebotomy, medical record keeping, other clinical support duties, and medical reception. The position works in collaboration with the Registered Nurse, LVN, and medical providers to provide clinical and educational services.
Perform initial patient work-ups, including calling patient from waiting room as scheduled, showing patient to exam room, gathering personal and medical histories, updating medication list and allergies, obtaining vitals such as blood pressure, pulse, respirations, pulse oximetry readings, temperature, height and weight, and other vitals as appropriate and accurately entering obtained information into the electronic medical record; Provide phlebotomy services and prepare blood and other lab specimens, such as cultures, UA’s, and pap smears and send to lab. Log and follow-up lab work ordered by the Health Center; Administer injections, immunizations, nebulized medicines, perform EKG’s, spirometry and provide point- of-care patient testing per protocols with controls or as directed; Set-up for specific procedures based on patient presentation in accordance with protocols or as requested by providers and assist provider with clinical exams and/or procedures; Sterilize, package, and autoclave instruments. Organize and stock exam rooms, inventory management, perform general cleaning/sterilizing, and upkeep after each patient; Review immunization records and assist with immunization compliance; Process referrals in the EMR, including scheduling appointments for consultations, or other services as ordered by the provider, tracking and patient follow up; Obtain pre-authorization from medical insurance companies, as needed.
Maintain patient records in the EMR system, ensuring that various records and forms are appropriately field electronically, scan new/updated clinical and administrative documentation in the EMR, and checking for physician sign-off, as required; Process medical records requests, screen incoming requests, route to provider for approval, copy/print pertinent information, adhering to established rules for protection of confidentiality in release to third parties; Perform various data entry and information retrieval tasks using electronic medical records system; Screen, sort, and distribute incoming mail. Prepare outgoing mail; Participate in quality improvement activities.
Perform key medical reception functions on a backup basis; Answer phones and greet patients and others in-person, screen calls and visitors to determine nature of request or problem, refer to appropriate staff member; Take messages, schedule, reschedule, and cancel appointments with clinic physicians, using computer system. Confirm appointments with patients; Take standard information for billing, administrative, or other purposes; Distribute a variety of forms, informational materials, or medical records; Answer questions about Health Services/University policies, procedures, fee schedules, services, programs; Assist with completion of forms and questionnaires; Photocopy and collate various materials.
Demonstrates a positive, constructive attitude that facilitates the goals and missions of the UCM SHS; Demonstrates professionalism, courtesy, and sensitivity in all interactions with patients and staff regardless of cultural, racial/ethnic background or sexual orientation; Refers administrative inquiries, patient complaints/concerns to appropriate supervisors; Knowledge of patient rights and responsibilities, rules of confidentiality and patient privacy; Maintains patient and medical record confidentiality; Knowledgeable of SHS departments, services, and locations; Knowledgeable of operational policies.
Organized and able to prioritize workload; Assures timely patient care. Contributes to productivity by demonstrating to work efficiently; Maintains communications and coordinates functions with staff; Maintains a professional demeanor even when under pressure or difficult situations are encountered; Demonstrates respect for co-workers by keeping a reasonably clean and well-organized work area; Adheres to SHS Blood borne Pathogen and Infection Control policies; Other duties, as assigned by supervisor.
• High school diploma or equivalent plus two to three years of relevant clinical and reception experience, or a combination of education and experience from which comparable knowledge and skills are acquired.
Associates degree preferred.
Written evidence to validate training and competency as a medical assistant (i.e., certificate of completion of an accredited medical assistant training program, or letter from supervising physician).
Good typing/word processing, spelling, filing, reception, and other general office skills.
Possesses good basic reading, writing and math skills.
Well trained and experienced in the use of an electronic medical record.
Good basic technical knowledge/skills related to assigned clinical duties; medical assistant training/certification desirable.
Ability to speak clearly and comfortably and use tact, discretion and sensitivity in dealing with patients; and to deal courteously and efficiently with physicians, hospital personnel, insurance companies, attorney’s offices, and others.
Ability to use discretion in handling confidential information. Knowledge of HIPAA and California Medical Records Act privacy policies.
Working knowledge of computer software such as: medical records, scheduling database, patient management, and word processing.
Skill in oral and written communication to meet the needs of a diverse population and student health center staff.
Knowledge of patient care charting and patient histories.
Ability to maintain calendars and schedule appointments.
Knowledge of outpatient clinical administrative procedures.
Knowledge of inventory management practices.
Ability to perform standard clinical procedures according to established protocols.
Knowledge of patient evaluation and triage procedures.
Ability to maintain quality, safety, and/or infection control standards.